one-to-one video chat
For a premium
Build loyalty and trust, offering your clients an online face-to face customer service they will love.
Give your clients the best online customer service they can experience with one-to-one video chat.
Make web support more human and accessible, and establish client trust and long-lasting relationships.
VClerk allows you to book more customer service appointements more easily, while putting before your clients a real friendly face!
Works with every single website (CMS) provider and website builder.
3o days free trial
What is video customer service?
While some people think that video customer service is about embedding help videos on e-commerce sites that answer frequently asked questions, this is a misconception.
With live video calling and face-to-face chatting, video customer service allows you to truly connect with your clients and offer them the premium support they deserve…
From personalised recommendations, showcasing your products and services, to answering all the “difficult questions” like… “if you accept a certain payment method and how long it will take to get shipped”.
Face-to-face customer service can reduce cart abandonment and returns, increase customer loyalty and boost your sales in an unprecedented level.
And it is VClerk that can do all these for you. Just try it!
Why Video Customer Service?
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Benefits in numbers
video chats vs. text chats only = 1-0
Getting help via text chat can be very time-consuming and impersonal. A picture equals a thousand words and that is why video is a clear winner in this field.
“Really, really great to be talking with people like this! Both the customers and I enjoy it a lot. Especially nowadays when you don’t get to meet anyone”
“Super function for us in order to reach out to our customers face2face as we are kind of a niche-store that puts personal service and product-information as top priority.”
“This app is making customer service reach new heights! Simple to use and a great way to connect with customers. One step closer on making our ecommerce site feel like walking in to our local store.”
“It really helps eliminate seconds guesses if our customers can talk to us via video… We have made more money thanks to the app and easily pays for itself. I highly recommend VClerk.”