one-to-one video chat

For a premium
customer service

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Build loyalty and trust, offering your clients an online face-to face customer service they will love.

Give your clients the best online customer service they can experience with one-to-one video chat. 

Make web support more human and accessible, and establish client trust and long-lasting relationships.

VClerk allows you to book more customer service appointements more easily, while putting before your clients a real friendly face!

Works with every single website (CMS) provider and website builder.

3o days free trial

Features

Showcase
your offering!

Showcase and compare features of your products or services and make it easier for your customers to buy what they are looking for.

Live Appointment
Booking!

Guide and support your clients in setting a customer service appointment online, to get help from the right person in your company.

Live
chat

Effortlessly interact with customers who prefer texting over voice and video, while still experiencing the full features.

What is video customer service?

While some people think that video customer service is about embedding help videos on e-commerce sites that answer frequently asked questions, this is a misconception.

With live video calling and face-to-face chatting, video customer service allows you to truly connect with your clients and offer them the premium support they deserve…

From personalised recommendations, showcasing your products and services, to answering all the “difficult questions” like… “if you accept a certain payment method and how long it will take to get shipped”.

Face-to-face customer service can reduce cart abandonment and returns, increase customer loyalty and boost your sales in an unprecedented level.

And it is VClerk that can do all these for you. Just try it!

Why Video Customer Service?

Bringing offline services online

Personalized real time advice and support have never been provided online in such a way before. Clients may come with any kind of question. Now your Customer Service Specialists can demonstrate their expertise, suggest solutions to you customers' issues and help them just like they would do it physically.

Empowering your Customer Support Specialists

Give your Customer Service Specialists the opportunity to support your clients while promoting helpful products and purchases that your customers will find useful. Closing a purchase is encouraging and uplifting for Customer Support Specialists as is is for Sales Agents.

ROI you can measure

You can measure the performance of your Customer Service Specialists and help them perform better.

Simple discusion experience

Ability to get real-time information from real, relatable people.

Up-sales and added sales

What’s better than assisting your customers at the time the latter is ready to buy, and ensure they buy the right product or service, with the correct added products? While helping, maybe you can upsell and turn every sale into impulse sales.

Zero overhead

No need to have a physical help center facility running. Your clients can easily access your Customer Service with just a tap or a click and meet face-to-face with your Specialists online.

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Why VClerk?

Provide your customers with 4k mobile streaming video quality.

You can tailor the widget with your own visuals and messaging, configure time slots, widget’s behaviour and many more.

As simple as installing a wordpress or woocommerce plugin or just a shopify app.

Only pay for the time you and your customers are talking face to face

Benefits in numbers

> 0 %
helps customers to decide
> 0 %
decrease of unnecessary visits to your store
> 0 %
of users say that having a real human talking to them is saving their time
> 0 %
of all video calls are accepted, 2/3 from mobile devices and 1/3 from desktop

video chats vs. text chats only = 1-0

Getting help via text chat can be very time-consuming and impersonal. A picture equals a thousand words and that is why video is a clear winner in this field.

Testimonials

Really, really great to be talking with people like this! Both the customers and I enjoy it a lot. Especially nowadays when you don’t get to meet anyone”

Lisen
Lisen

Co-founder
@ AWAN

“Super function for us in order to reach out to our customers face2face as we are kind of a niche-store that puts personal service and product-information as top priority.”

Adrian

Adrian

Manager
@ Revir Oslo AS

“This app is making customer service reach new heights! Simple to use and a great way to connect with customers. One step closer on making our ecommerce site feel like walking in to our local store.”

Ole

Ole

Fluid

“It really helps eliminate seconds guesses if our customers can talk to us via video… We have made more money thanks to the app and easily pays for itself. I highly recommend VClerk.”

Julian

Julian

European Ecommerce Manager

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