Live video-chat is the hot thing right now. It’s an excellent way to build customer trust and create a personal relationship to stand out from the competition. Video chat also provides the opportunity for people who are interested in products which you don’t carry or would like further information about them to communicate directly with your staff . This can be really helpful since you can avoid product returns by giving specific advice on how to handle certain items.
Let’s admit it: Live Video-Chat is Essential
Another great aspect of live video chat is that it puts less emphasis on selling itself. Instead, it creates an opportunity for interaction where customers feel more at ease making purchases because they’re already in the moment of communicating.
This type of service can have a number of benefits for your store or business.
Here are some awesome ways you can take advantage of this awesome technology to boost your sales, customer loyalty and minimise product returns!
Easier to scale than other customer service strategies
Since live video chat is cost-effective and easy to set up, it’s a great addition for businesses that are just starting. This way you can launch your business with an excellent marketing strategy without having to pay any extra fees.
Another awesome benefit of the live video chat is that once you’ve set it up, customers can access your services 24/7. That means that no matter what time people want assistance, it’s right there waiting for them. And since all they have to do is click on the icon, they don’t even need to pick up the phone!
The ability to be always available creates trust between consumers and brands. It also reduces the overhead of having a big team dedicated to customer service.
Promote your brand and reach more customers
One great aspect of video chat is that it provides an opportunity for brands to connect with their target audience . Nowadays, consumers want the ability to speak directly with companies before making their purchasing decisions or signing up for services. This is basically the new norm since people value transparency and trust when they’re committing themselves to business relationships.