The eCommerce industry is constantly evolving, and in 2022 it will be a very different landscape. Many new and upcoming trends are sure to have a major impact on online retail and, as the industry is always evolving and changing and new technologies emerge and consumer behavior shifts, businesses must adapt their strategies in order to stay competitive.Thus, here are some of the trends that will define eCommerce in the next few years—Note that some of these trends are already beginning to emerge, while others will take time to develop. But, all of them are sure to have a major impact on online eCommerce.
1. Social media platforms will continue to play a big role in eCommerce
In 2022, social media platforms will continue to play a big role in online shopping. This is because they provide an easy way for shoppers to get information about products and compare prices between different sellers. Additionally, social media platforms are great for building trust between buyers and sellers.
2. Mobile commerce will continue to grow
As time goes by, more people are using their phones instead of their computers when making purchases because many eCommerce sites have optimized pages specifically designed to work well on mobile devices. This trend is likely to continue in 2022, 2023, 2024 and even more.
3. Artificial intelligence will become more widespread in eCommerce businesses
In 2022, artificial intelligence will become more widespread in eCommerce businesses. This is because it will be able to help businesses automate tasks such as product recommendations, customer service, and fraud detection. As a result, businesses will be able to save time and money and improve the customer experience as well as personalize the shopping experience for their customers. With AI, businesses will be able to track customer behavior and preferences better.
4. The subscription economy will gain traction
In 2022, the subscription economy will gain traction. This is because it offers a convenient way for people to access a variety of products and services without having to make a lot of individual purchases. Additionally, it can help businesses build long-term relationships with customers.
5. Voice search will become more popular
In 2022, voice search will become more popular. This is because it is a more convenient way for people to search for information than typing it into a computer or phone. As a result, businesses that optimize their websites for voice search will be more likely to succeed.
6. More businesses will move to online-only models
More businesses will move to online-only models. This is because it’s becoming increasingly difficult to compete with the big players in the retail industry. By moving to an online-only model, businesses can focus on delivering a great customer experience and compete on price.
7. Customers will become increasingly savvy about online security measures
Customers will become increasingly savvy about online security measures. This is because they will want to be sure that their personal information is safe and secure when shopping online. As a result, businesses will need to take steps to ensure that their websites are secure and that their customers’ data is protected.
8. 2022 is the year of Live Video Chat for eCommerce
It’s 2022, and live video chat has taken over the eCommerce world. Consumers love being able to see the person they are buying from, and businesses love being able to connect with their customers in a more personal way. Live video chat allows for a more intimate shopping experience, and it’s becoming increasingly popular among online consumers. Thus, if you wish to offer excellent customer service to your customers and increase your online sales, install VClerk: the most affordable and easy-to-use live video chat plugin and see your sales blooming!