Mystore.no is one of Norway’s largest platform suppliers in the e-commerce industry and they have been looking for a solutions to offer their customers next level customer service and really dive into the next big trend in E-Commerce. We spoke with CCO/CPOEirik Stavem who gave us his input on why they are choosing to explore video shopping solutions for their customers.
“Chat has been a growing trend that has helped increase conversions for online stores. For some segments, we now see that interest in video chat with customers is increasing, e.g those who sell goods that require a lot of insight and information to choose the right product, be it skis and ski packages, tents and outdoor equipment, or other products in slightly higher price ranges.
Together, Mystore.no and VClerk are taking the next steps to making online shopping more human!