Do you want to increase your online sales? With live video chat, it is not only possible but easy! The idea of using it as a customer service or even for marketing purposes may seem new and strange, but the truth is that this innovative technology has been around for years and has proven its worth time and again. Although, what’s the best way to utilize it to increase revenue and generate more leads?
To whom is addressed to?
It can be used with any type of business and is addressed to professionals who wish to provide their customers with the best possible online shopping experience.
Hairdressers, recruiting agencies, cloth shops, beauticians; everyone can benefit!
Live Video Chat as a customer service tool: Why does it increase revenue?
- It’s a one-on-one experience that builds trust with customers, which leads to more conversions
- Live video chat improves customer service by allowing for quicker responses
- Live video chats allows the store owner to showcase their products in real time (giving customers an interactive experience)
- The ability to offer instant discounts or promotions via live video chat increases impulse buys
- Customers are able to browse items on the website while chatting with a representative if they want
- Sales team has a saying that, more often than not, customers are happy to hear
- It humanizes your business, making customers more likely to return in the future
- It works well with both B2C and B2B businesses
Live video chat is the most personal way of communicating online. Customers notice this and appreciate it because they feel valued by your business and this increases the odds of making a purchase from you or remembering your store or service. In addition, it helps in clarifying any doubts regarding what you’re selling, leading to more sales in the long run.
How to do it
Let us show you how VClerk, our live video chat plugin works, by booking a demo.
Either you choose our free or pro plan, you will see your sales increasing and your customers happier than ever!
