Differentiating your e-commerce website from competitors is no easy task. But how can you do so in a way that will actually make a difference? One of the best ways to stand out amongst the competition is by providing better customer service. Consumers might be looking for convenience and fast delivery times or affordable goods when shopping online, but they also desire good customer service. After all, competition in eshopping is fierce, and this can be the deciding factor. Thus, how can you make the most out of it?
How to provide better customer service
Make sure your website is easy to use and navigate
This will make it easier for your customers to shop with you. Having an easy-to-use website will make it simpler for consumers to find what they’re looking for, which will result in a better shopping experience for them and, as a result, increased income for you.
Offer a wide variety of payment options…
…This way, people will feel more comfortable making purchases from you! The customer is at the heart of every transaction, and having a variety of payment options will make them feel more comfortable about buying from you. You don’t want them to feel like they’re limited in their choices, so offering a variety of options will make it easier for them to choose you over a competitor.
Ship orders quickly and pack them well
Fast shipping times mean that people are less likely to turn elsewhere when shopping online, so offering fast shipping times is key if you want to stand out from other eshopping businesses. Packing items carefully also increases customer satisfaction because their products won’t be damaged during transit due to inadequate packing methods or materials used.
Respond to inquiries and complaints promptly in order to achieve better customer service
This way, you show your customers that you care about them and their experience with your business. Prompt responses will make customers feel valued, and they’ll be more likely to come back in the future. In addition, responding quickly shows that you’re knowledgeable about your products and services, which will give your customers confidence in what you have to offer.
Be knowledgeable about your products and services
If you’re not sure about what you’re selling, it’s going to be difficult to provide accurate and helpful information to your customers. Review your product listings and make sure that they’re detailed, giving full descriptions of the available items.
Offer excellent customer support hours for better customer service
This way, the customers of your eshop feel like they’ll always be able to contact you if they need help, and they won’t have to worry about being limited in their choices. By using the Book an Appointment feature on VClerk customers will be able to both talk directly to your sellers via video-chat, as well as book appointments for the day and time that suits them.
Go above and beyond for your customers by using live one-on-one video chat
In order to come apart from the competition and keep people coming back to shop with you again and again, you should start by exceeding the customer expectations whenever possible. The best way to do this is through the installation of VClerk, the most easy-to-use and affordable plugin that allows live, one-on-one communication between seller and consumer. By using it, you offer a personal, interactive shopping experience to your customer that proves your caring and, in such a competitive and faceless market, personal connection is what makes the difference!
