Why one-on-one is essential
The next generation of shoppers is expecting more personalized interactions with retailers and professionals worldwide. More than ever before, they want to feel like they know the person behind the business, seeking a more personalized experience. This means that companies that revolve around e-commerce need to be able to provide high quality one-on-one services in order to keep up with this new trend, and VClerk is serving the relevant purpose by providing live-chat customer support.
As more and more people shop online, customers want to feel like an individual, with their own personal shopping experience. Everyone prefers a business with customer service representatives who are available and ready to answer questions or help with any issue that might arise during the purchase process. Who doesn’t like when his experience suits his own, individual needs? Well, no one; and here lies the answer on why the future of e-commerce is one to one.
The Customer’s needs
Customers prefer to have a more personal experience with the brands they are interested in, rather than being bombarded by ads or having to search for products that are not convinced they fit their needs. Every customer is unique and none should feel like a faceless consumer. One on one services, by allowing for a more intimate and personal relationship to be built with the client, prevent that feeling.
Customers do not like being bombarded by ads or having to settle for products that are not convinced they fit their needs. Every customer is unique and none should feel like a faceless consumer. One on-one-services, by allowing for a more intimate and personal relationship to be built with the client, we can prevent that feeling.
This method increases profits and improves customer retention rates, while also saving time. Video-chat is more direct and fast than messaging, and whether you are a small local business or an international conglomerate, it is important to have that personal touch and not neglect the importance of individual customer connections. After all, a happy customer means increased revenue!
Be part of the one-on-one wave
VClerk gives you the opportunity to make the most of the benefits of one-on-one e-commerce. In addition, it is super easy to use and you can add it to your website without the need to install anything.
